Privacy Policy

Introduction

At Srijan IVF Centre, protecting the privacy of everyone who visits our website or uses our services is something we take seriously. This Privacy Policy explains what information we collect, how we use it, and the choices available to you. In this policy, "we", "us" and "our" refer to Srijan IVF Centre; "you" and "your" refer to visitors, patients, and users of our website and services.

By using our website or availing of any service from Srijan IVF Centre — whether online, over the phone, or in person at our centre — you agree to the collection and use of information in the manner described in this policy. If you do not agree with this Privacy Policy, we ask that you refrain from using our website or services.

Given the sensitive and personal nature of fertility and reproductive healthcare, we handle your information with particular care, and only collect what is genuinely needed to provide you with safe, appropriate treatment and support.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable law. When we do, the revised version will be posted on this page with an updated "Last updated" date. Where a change is significant, we will make reasonable efforts to bring it to your attention — for example, through a notice on our website or by email.

Continued use of our website or services after a revised policy has been posted will be treated as acceptance of the updated terms. We encourage you to review this page periodically.

Information We Collect

The information we collect depends on how you interact with us — browsing our website, booking a consultation, registering as a patient, or contacting our team. This may include:

• Contact details — name, phone number, email address, and postal address.
• Identity information — where required for registration or treatment, such as proof of identity.
• Medical and treatment information — details relevant to the consultation or treatment you seek with us, provided by you or, with your consent, by a referring practitioner.
• Appointment and enquiry details — information submitted through our contact forms, WhatsApp, phone calls, or in-person visits.
• Payment information — where applicable, processed through our payment partners; we do not store full card details on our own systems.
• Technical information — browser type, device information, and general usage patterns collected automatically when you visit our website.

Where you choose to share information with us via a third-party platform (for example, a social media enquiry), that information is handled under this policy once received, but the platform itself remains governed by its own privacy terms.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and schedule consultations or appointments
• Provide the medical services and treatment you have requested
• Communicate with you about your care, including appointment reminders and follow-ups
• Maintain accurate medical and administrative records as required by applicable healthcare regulations
• Improve our website, services, and patient experience
• Meet our legal, regulatory, and reporting obligations

We do not use your medical or personal information for purposes unrelated to your care or our legitimate business operations without your consent.

Keeping Your Information Safe

We take reasonable technical and organisational measures to protect the personal and medical information you share with us from unauthorised access, alteration, disclosure, or loss. Access to patient records is restricted to staff and practitioners directly involved in your care or in administrative functions that require it.

No method of electronic storage or transmission is completely secure, and while we work to protect your information, we cannot guarantee absolute security.

Sharing With Third Parties

We do not sell your personal information. We may share information with third parties only where necessary, including:

• Diagnostic laboratories, embryology partners, or referring specialists directly involved in your treatment
• Payment processors, solely to complete transactions
• Legal counsel, where your care involves a legal process (for example, documentation required under surrogacy regulations)
• Regulatory or government authorities, where required by law

Any third party we share information with is expected to handle it responsibly and in line with applicable data protection requirements. If you have chosen to connect a third-party account (such as a social media login) to our services, you can withdraw that access at any time by contacting us or adjusting your settings on that platform.

Cookies

Our website may use cookies — small text files stored on your device — to remember preferences, understand how visitors use our site, and improve your browsing experience. You can choose to disable cookies through your browser settings; doing so may affect how some parts of our website function.

Grievance & Data Protection Contact

If you have questions or concerns about how we handle your personal information, or wish to exercise any rights you may have over your data, please reach out to our Data Protection & Grievance contact:

Contact Us

For any general questions about this Privacy Policy or our data practices, you're welcome to reach our team through the same details above, or via the enquiry form on our contact page.

Policy Review

We review this Privacy Policy periodically to ensure it remains accurate and reflects current practice. The version published on this page is always the current, applicable policy for srijanivfcentre.com.