Privacy Policy

Introduction

At Srijan IVF Centre, accessible through our official website, one of our main priorities is the privacy of our visitors. This Privacy Policy document explains the types of information collected and recorded by Srijan IVF and how we use it. When you access Srijan IVF’s Privacy Policy, you trust us with your information. This policy explains how and when we collect, use, and share information when you avail yourself of our services or contact us. In this Privacy Policy, terms such as “ours,” “us,” and “we” refer to Srijan IVF. The terms “you,” “users,” “members,” and “your” refer to our users.

This policy explains how we or our partners collect, safeguard, use, and store the credentials or personal data you choose to share with us. By accessing our products and services through our website or other dedicated platforms, you agree to the applicable terms and conditions.

If you do not agree with our Privacy Policy or Terms of Use, we request that you do not use the Srijan IVF website or its services. At Srijan IVF, we prioritize your privacy and care about the personal information you share with us.

Given the sensitive and personal nature of fertility and reproductive healthcare, we handle your information with particular care, and only collect what is genuinely needed to provide you with safe, appropriate treatment and support.

Modifications to the Privacy Policy

We may modify or revise this Privacy Policy whenever required. Such modifications will become effective once an updated copy is published on this website. If you continue to access our website after changes are published, your continued use will be subject to the updated policy, as permitted by applicable law. If we make substantial changes, we may notify you through a notice on our website, email, or another appropriate communication method. Users are encouraged to review the updated policy regularly.

Your privacy is important to us. As explained in this Privacy Policy, we may collect and process information about you and the personal data you provide. Information received from users is protected using appropriate measures and is not intended to be freely accessible in public domains.

This Privacy Policy explains how we collect, use, and, in certain circumstances, share your personal information. Please read it carefully. If you have questions, feel free to contact us. Our services may include links to other websites. We are not responsible for the privacy practices of those websites, and users should review their respective privacy policies and terms of use.

Information We Collect

At Srijan IVF, the information we collect depends on how you interact with us, including browsing our website, booking a consultation, registering as a patient, or contacting our team. This may include:

• Contact details — Name, Phone Number, Email Address, and Postal Address.
• Identity information — Proof of identity or other details required for registration or treatment.
• Medical and treatment information — Information relevant to your consultation or treatment, provided by you or, with your consent, by a referring practitioner.
• Appointment and enquiry details — Information shared through contact forms, WhatsApp, phone calls, or in-person visits.
• Payment information — Payment details processed through our payment partners. We do not store full card details on our own systems.
• Technical information — Browser type, device information, and general website usage data collected automatically.

If you share information through a third-party platform, such as social media, we handle that information according to this Privacy Policy once we receive it. The third-party platform remains governed by its own privacy policy and terms.

How We Use Your Information

At Srijan IVF, We use the information we collect to:

• Respond to enquiries and schedule consultations or appointments.
• Provide requested medical services and fertility treatments.
• Send appointment reminders, updates, and follow-up communications.
• Maintain accurate medical and administrative records as required by applicable laws.
• Improve our website, services, and patient experience.
• Fulfil our legal, regulatory, and reporting obligations.

We handle your personal and medical information responsibly and do not use it for unrelated purposes without appropriate consent or another lawful basis.

Preserving Your Personal Information

Protecting the information you share with Srijan IVF is a priority. We take reasonable and appropriate measures to safeguard personal information against unauthorized access, misuse, loss, or disclosure.

We may share relevant information with third-party service providers when necessary to deliver the services you have requested, process transactions, manage communications, or provide technical support. Such sharing will be limited to what is reasonably necessary and handled in accordance with applicable privacy and data protection laws. The information processed may vary depending on the services you use. .

Sharing With Third Parties

We do not sell your personal information. We may share information with third parties only where necessary, including:

• Diagnostic laboratories, embryology partners, or referring specialists directly involved in your treatment
• Payment processors, solely to complete transactions
• Legal counsel, where your care involves a legal process (for example, documentation required under surrogacy regulations)
• Regulatory or government authorities, where required by law

Any third party we share information with is expected to handle it responsibly and in line with applicable data protection requirements. If you have chosen to connect a third-party account (such as a social media login) to our services, you can withdraw that access at any time by contacting us or adjusting your settings on that platform.

Cookie Policy

Srijan IVF may use cookies and similar technologies to store information about visitors’ preferences and the pages they access. This information may be used to improve the user experience by adapting website content based on browser type and other technical information.

When you use our website or services, cookies may be stored on your computer or mobile device, subject to applicable consent requirements. A cookie is a small text file stored on your device that may help recognize your browser and retain information about your session and use of the website.

• The updated Privacy Policy will take effect from the date it is published on the Srijan IVF website.
• Changes to our services may require corresponding updates to this Privacy Policy.
• We may notify users of significant service changes through notices on our website, email, or other appropriate communication methods.
• Srijan IVF reserves the right to update website content and graphics from time to time. We may restrict or suspend access to the website where necessary for security, misuse prevention, or enforcement of these Terms, subject to applicable law.

Data Protection, Privacy & Grievance Support

If you have questions or concerns about how we handle your personal information, or wish to exercise any rights you may have over your data, please reach out to our Data Protection & Grievance contact:

Contact Us

For any general questions about this Privacy Policy or our data practices, you're welcome to reach our team through the same details above, or via the enquiry form on our contact page.

Policy Review & Updates

• Srijan IVF may review this Privacy Policy periodically and modify its terms when required. The latest version will be published on the official Srijan IVF website. Users are encouraged to review this page regularly to stay informed about updates to our privacy practices.
• This Privacy Policy applies to the Srijan IVF website and the relevant services described in this policy, subject to applicable law.